Welcome to Ddreamer Jewelry, where creativity meets craftsmanship in the heart of Ho Chi Minh City.

We’re thrilled to share our passion for jewelry making with you through our unique, hands-on workshops and custom design services.

Your safety, satisfaction, and creative expression are our top priorities.

This document outlines the terms, conditions, and safety guidelines that ensure a smooth, enjoyable, and secure experience for all our valued customers.

Whether you’re crafting a personal masterpiece in one of our workshops or commissioning a bespoke piece, these guidelines are designed to protect your interests and ours. We encourage you to read through this information carefully, as it forms the basis of our agreement with you.

By participating in our workshops or using our services, you’re not just creating beautiful jewelry – you’re becoming part of the Ddreamer Jewelry family. Let’s embark on this creative journey together, safely and responsibly.

2.1.1. Booking Confirmation: To secure your spot in a workshop, full payment of the workshop fee is required in advance. Your booking is confirmed once we receive your payment.

2.1.2. Payment Methods: We accept cash and bank transfers. For international customers, we recommend using Wise or Revolut for bank transfers.

2.1.3. Rescheduling: If you need to reschedule your workshop, please inform us at least 4 days before your scheduled date. We will accommodate one rescheduling request per booking at no additional cost.

2.1.4. Late Arrival Policy: We kindly ask that you arrive on time for your workshop. If you arrive more than 30 minutes after the scheduled start time, your booking will be cancelled without a refund. We appreciate your understanding in this matter as late arrivals disrupt the workshop flow for other participants.

2.2.1. Our workshops are open to participants aged 5 and above.

2.2.2. Minors (under 18) must be accompanied by a parent or legal guardian.

2.2.3. While our workshops are generally child-friendly, parents are responsible for supervising their children at all times.

2.3.1. Group sizes may vary depending on the type of workshop. Please check the specific workshop details for group size limitations.

2.3.2. Private workshops are available upon request. Contact us for more information and pricing.

3.1.1. Our workshops involve working with potentially hazardous materials and tools, including fire, hot metals, sharp tools, and chemicals.

3.1.2. Safety instructions will be provided at the beginning of each workshop. It is crucial that you listen carefully and follow all safety guidelines. Failure to do so may result in injury or damage to property.

3.1.3. Safety gear, including gloves and protective eyewear, will be provided when necessary. You must wear this gear as instructed.

3.1.4. A first aid kit and fire extinguishers are available in the workshop area.

3.2.1. You will be instructed on the proper use of all tools and equipment.

3.2.2. Never use any tool or equipment without proper instruction.

3.2.3. If you are unsure about how to use a tool, please ask a staff member for assistance.

3.3.1. Exercise caution when handling hot metals, particularly silver on top of the fire bricks.

3.3.2. Follow all instructions for handling chemicals and other materials.

3.3.3. Inform a staff member immediately if you spill any materials or chemicals.

4.1. By participating in our workshops or using our services, you acknowledge and agree that:

4.1.1. You participate in all activities at your own risk.

4.1.2. Ddreamer Jewelry, its owners, employees, and agents are not liable for any injury, loss, or damage to personal property that may occur during workshops or while on our premises.

4.1.3. You will follow all safety instructions and use equipment and materials as directed.

4.2. You understand that jewelry making involves inherent risks, including but not limited to:

4.2.1. Burns from hot metals or tools
4.2.2. Cuts or abrasions from sharp tools
4.2.3. Allergic reactions to metals or chemicals
4.2.4. Eye irritation from dust or small particles

4.3. You agree to release, indemnify, and hold harmless Ddreamer Jewelry from any claims, damages, or expenses arising from your participation in our workshops or use of our services.

4.4. If you have any medical conditions or allergies that may affect your participation, you agree to inform Ddreamer Jewelry staff before the workshop begins.

5.1. Designs created during workshops belong to the participant who created them.

5.2. Ddreamer Jewelry retains the right to use photographs or descriptions of designs created in our workshops for promotional purposes. This includes:

5.2.1. Using images of workshop participants and their creations in our marketing materials, website, and social media accounts.
5.2.2. Showcasing customer-created designs as examples of what can be achieved in our workshops.
5.2.3. Describing the creative process and outcomes in blog posts, articles, or other promotional content.

5.3. Participants agree not to replicate Ddreamer Jewelry’s business model, workshop structure, or teaching methods without express written permission. This includes:

5.3.1. Not using our workshop curriculum, teaching materials, or proprietary techniques to conduct similar workshops.
5.3.2. Not reproducing or distributing our instructional materials, handouts, or guides.
5.3.3. Not using our business name, logo, or branding elements in any way that might suggest affiliation or endorsement.

5.4. If you are interested in learning about jewelry business operations or teaching methods, please inquire about our business consultation services.

6.1. Ddreamer Jewelry may photograph or video record workshops for promotional purposes.

6.2. By participating in our workshops, you grant Ddreamer Jewelry permission to use your image in these materials.

6.3. We encourage you to take photos and videos during the workshop and share your experience on social media.

6.4. When posting about your experience, we kindly request that you tag or mention Ddreamer Jewelry.

6.5. We would greatly appreciate your honest review of your experience with us. If you enjoyed your time at Ddreamer Jewelry, we kindly ask you to share your thoughts on platforms such as Google Maps, TripAdvisor, GetYourGuide, and Trustpilot. Your feedback helps us improve and allows other potential customers to make informed decisions.

7.1. Adhere to all safety guidelines and instructions provided by staff.

7.2. Respect other participants and staff members.

7.3. Take responsibility for your personal belongings. While we provide secure storage, Ddreamer Jewelry is not responsible for lost or stolen items.

8.1. Full payment is required to secure workshop bookings and custom orders.

8.2. We accept cash and bank transfers only.

8.3. For international bank transfers, we recommend using services like Wise or Revolut.

9.1. We do not offer refunds for workshops or custom orders.

9.2. If you need to cancel, we will reschedule your booking once at no additional cost, provided you give us at least 4 days’ notice.

9.3. No-shows or cancellations with less than 4 days’ notice will result in forfeiture of the workshop fee.

10.1. Inspection Procedures

10.1.1. Quality Checks: At Ddreamer Jewelry, we inspect customer-provided materials for authenticity, condition, and compliance with safety regulations before using them in production.

10.1.2. Liability Waivers: We require customers to sign waivers acknowledging the risks associated with using their materials, especially if they may not meet standard quality criteria.

10.2. Customization Options

10.2.1. Design Collaboration: At Ddreamer Jewelry, we encourage customers to collaborate with us in the design process to enhance their satisfaction and ensure the final product aligns with their expectations.
10.2.2. Customization Limitations: We clearly outline any restrictions on customization based on the nature of the materials, as some may not be suitable for specific types of jewelry or settings.

10.3. After-Sales Support

10.3.1. Maintenance Guidance: We provide instructions on how to care for pieces made with customer-supplied materials, as these may require different maintenance than our standard offerings.
10.3.2. Return and Exchange Policies: At Ddreamer Jewelry, we establish clear return and exchange policies for custom orders involving customer-provided materials, acknowledging their unique nature.

10.4. Liability Disclaimer

10.4.1. Ddreamer Jewelry is not liable for any damages, breakages, or losses associated with customer-provided materials used in custom jewelry orders. This disclaimer is included in all contracts and agreements related to such orders.

10.5. Customer Acknowledgment

10.5.1. Customers must acknowledge and accept the risks associated with using their materials by signing a waiver that outlines potential issues, such as the quality or integrity of the materials.

10.6. Inspection Clause

10.6.1. While Ddreamer Jewelry will inspect customer-provided materials for visible defects, the ultimate responsibility for the quality and suitability of those materials lies with the customer. We reserve the right to refuse materials deemed unsuitable for specific types of jewelry or settings.

10.7. Maintenance and Care Guidance

10.7.1. Customers will receive care instructions specific to their custom pieces made from their materials, emphasizing that proper maintenance is essential to avoid damage. We recommend that customers follow these instructions carefully to ensure the longevity of their jewelry.

10.8. Return and Exchange Policy

10.8.1. Custom orders involving customer-provided materials are final and not eligible for return or exchange unless there is a defect in workmanship. Customers must acknowledge and accept this policy before proceeding with their order.

11.1. We collect and store customer information solely for the purpose of providing our services.

11.2. Your personal information will never be sold or shared with third parties without your consent.

11.3. We implement industry-standard security measures to protect your data.

12.1. Ddreamer Jewelry reserves the right to modify these terms and conditions at any time.

12.2. Any changes will be posted on our website and will be effective immediately upon posting.

12.3. It is your responsibility to review these terms periodically for updates.

13.1. For any questions, concerns, or additional information, please contact us at:

13.1.1. Email: contact@ddreamerjewelry.com
13.1.2. Phone: +84 919 916 465
13.1.3. Address: 26/4 Đ. Số 3, Cư xá Đô Thành, Quận 3, Thành phố Hồ Chí Minh, Vietnam

14.1. By booking a workshop, placing a custom order, or using any of Ddreamer Jewelry’s services, you acknowledge that you have read, understood, and agree to these terms, conditions, and safety guidelines.

Last updated: 26/09/2024