Frequently asked questions

About Ddreamer Jewelry:

We’re always here to help you with any questions or concerns you may have. You can easily contact our friendly customer service team through several convenient channels.

If you have a question or need assistance, you can reach us through our Facebook page. Simply send us a message and one of our representatives will get back to you as soon as possible.

Alternatively, you can also contact us by phone via Zalo at 0919916465. Our team is available to assist you during regular business hours, and we’re always happy to help with any inquiries you may have.

Finally, if you prefer to communicate via email, you can reach us at ddreameronline@gmail.com. Our team regularly monitors this email address and will respond to your inquiry as quickly as possible.

We value your satisfaction and strive to provide the highest level of customer service possible. Please don’t hesitate to reach out to us if you have any questions or concerns, and we’ll do our best to assist you in a timely and professional manner.

Yes! We have a stunning gold jewelry line and we also offer customization per request. Our skilled artisans can create beautiful pieces of jewelry in Gold 10K – 14K – 18K, depending on your preferences and budget.

If you have a specific design or idea in mind for your gold jewelry, we are happy to work with you to bring your vision to life. We offer a range of customization options to suit your needs, whether you want a simple and elegant piece or a more elaborate and intricate design.

Please note that the price for our custom gold jewelry will vary depending on the complexity of the design and the type of gold used. To discuss your request and receive a personalized quote, please don’t hesitate to contact us. Our team is always available to answer any questions you may have and to provide you with exceptional service and quality craftsmanship.

Yes, we offer a repair service for our products. Our jewelry repair service is available for any damages or issues that may arise with your purchased item, such as a broken clasp, missing stone, or general wear and tear.

Please note that fees will apply for any repairs. To request a repair, simply contact our customer service team through our Facebook page, Zalo (+84 (0) 919 916 465), or email with images of the jewelry you need repaired. Our team will evaluate the damage and provide you with a quote for the necessary repairs.

Once we have received your approval, we will proceed with the repair and keep you updated on the progress. We understand how important your jewelry is to you and we strive to provide the highest level of quality and care with every repair.

If you have any questions about our repair service or would like to schedule a repair, please don’t hesitate to contact us. We’re here to help and ensure that your jewelry is always looking its best.

Absolutely! We offer custom design services to create a unique piece of jewelry that is tailored to your preferences and style. Simply send us your ideas and reference photos, and we’ll work with you to create a beautiful and personalized piece.

We also offer custom sizing for rings, necklaces, and bracelets, although it may depend on the design of the jewelry. Please contact us for assistance with sizing and we’ll do our best to accommodate your needs.

If you’re looking to add a special touch to your jewelry, we also offer engraving services. You can choose to engrave a personal message, name, or date on selected pieces of our jewelry. Please contact us for more information and assistance with your engraving request.

Please note that custom design, sizing, and engraving services may have additional fees and longer processing times. We’ll provide you with a quote and estimated timeline once we’ve received your request.

At Ddreamer, we’re committed to providing you with exceptional service and quality craftsmanship for all of your custom jewelry needs. Contact us today to discuss your ideas and let’s create something truly special together!

Absolutely! We also specialize in crafting exquisite engagement and wedding rings that symbolize the beauty and commitment of your relationship. Our skilled artisans use only the highest quality materials, including precious metals, diamonds, and gemstones, to create timeless and unique pieces that will be cherished for a lifetime.

Whether you’re looking for a classic solitaire diamond ring, a modern band with intricate details, or a custom-designed piece that reflects your personal style, we can bring your vision to life. We understand the importance of finding the perfect ring to represent your love story, and we are committed to providing you with the highest level of craftsmanship and customer service.

If you have any specific ideas or preferences in mind, please do not hesitate to reach out to us. We would love to work with you to create the engagement or wedding ring of your dreams!

Yes, we do create stunning anniversary rings that celebrate the love and commitment between partners. Our anniversary rings are crafted with the same dedication and attention to detail as our engagement and wedding rings, using only the finest materials and expert craftsmanship.

Whether you’re celebrating your first anniversary or your fiftieth, we can create a special piece that represents your love and the milestones you’ve shared together. From classic diamond eternity bands to more unique designs featuring colorful gemstones or intricate details, we offer a range of styles to suit your preferences and budget.

If you have any specific ideas or inspiration in mind for your anniversary ring, please don’t hesitate to reach out to us. Our team of experts can work with you to create a custom design that is truly one-of-a-kind and meaningful to you. We are committed to providing you with exceptional service and quality, and creating an anniversary ring that you will treasure for years to come.

Yes, we do offer plating services for our silver jewelry. We understand that many of our customers prefer the look of gold, whether it be rose, yellow, or white gold, and we are happy to provide this option for you.

Our plating service is available as a custom order, allowing you to choose the specific type of gold plating you prefer. Whether you want to add a touch of warmth with rose gold, a classic look with yellow gold, or a sleek and modern aesthetic with white gold, we can accommodate your preferences.

Please note that our plating service typically takes between 5-7 working days to complete, as we take great care to ensure that each piece is finished to the highest standards of quality and craftsmanship. If you are interested in adding gold plating to your silver jewelry, please contact us for more information and to place your custom order.

About Ddreamer Studio Workshops:

We currently offer seven types of jewelry making workshops at Ddreamer:

  1. Private 1-on-1 Workshops
  2. Private Couple Workshops
  3. Private Group & Families Workshops
  4. Private Kids Workshops
  5. Private Wedding Ring Workshops
  6. Private Wax carving & Sand Casting Workshops
  7. Private Gemstone Jewelry

Each workshop has a different focus, but there is plenty of room to make it your own.

At Ddreamer, we’re passionate about sharing our love for jewelry making and helping others create their own unique pieces. Whether you’re a beginner or an experienced jewelry maker, we have a workshop that’s perfect for you. Contact us today or Book a Workshop to learn more about our workshop offerings.

That depends on the workshop, but you are certainly not limited to making a simple ring.

In our regular metalworking workshops, you can make rings, earrings, pendants, bracelets, bangles, or other small jewelry pieces. You can also add textures, shapes, stamps, engravings, and other personal details to make the piece yours.

If you already have an idea in mind, tell us about it when you book. We can help you work out what is possible and how to make it.

Our Wax Carving & Sand Casting Workshop opens things up even further. Because you carve the shape yourself in wax before casting it into silver, you can experiment with much more unusual forms.

People have made hairpins, bolo ties, belt buckles, large pendants, sculptural pieces, and even full silver spoons with us.

So if you have an idea that doesn’t quite fit the word “jewelry”, that’s perfectly fine. We love those ideas too.

Private 1-on-1 Workshops
A personal session with one of our silversmiths, ideal if you want individual guidance or have a particular idea you want to explore.

Private Couple Workshops
A hands-on experience for two. You can make something together, create pieces for each other, or simply work side by side.

Private Group & Family Workshops
Great for friends, families, birthdays, or small groups. Everyone can make their own piece while sharing the experience together.

Private Kids Workshops
Designed for younger makers who want to get their hands dirty and experience the fun of making something from metal.

Private Wedding Ring Workshops
Create your wedding rings together rather than simply choosing them from a display case. You shape, texture, solder, and finish your own rings with our guidance.

Wax Carving & Sand Casting Workshops
For people who want to push their ideas further. Carve almost any shape you can imagine in wax, then see it become a solid silver piece through sand casting.

Private Gemstone Jewelry Workshops
Combine silver and gemstones to create a piece around the stone you choose. You can make rings, pendants, earrings, or other designs depending on the stone and your idea. This workshop is only available for Intermediate or Advanced students only.

At Ddreamer, we don’t want you to simply follow instructions and leave with something that looks like everyone else’s.

We teach you the craft, then give you room to play with it.

Sometimes that means making a ring.

Sometimes it means making a spoon.

And sometimes someone walks in with an idea that makes us say, “Okay… let’s see if we can actually make that.”

At Ddreamer, we take great care in selecting high-quality materials for our jewelry workshops. All of our silver jewelry is made from our Silver 940 ingredient, which is a mix of 94.0% pure silver and other metals (alloys) to add strength and durability to your jewelry. We mix this ingredient ourselves to ensure the highest quality and consistency in our jewelry pieces.

We understand that jewelry is often worn on a daily basis, and we want our pieces to withstand the test of time. That’s why we only use materials that are strong, durable, and resistant to wear and tear. Our Silver 940 ingredient is a great choice for jewelry making, as it’s a high-quality material that’s both beautiful and practical.

⭐We offer jewelry plating service if you prefer gold, rose gold, or white gold color for your silver jewelry made at the workshop. This service takes 6-7 days to complete.

Our workshop fee covers your 2-hour hands-on jewelry-making session, guidance from our silversmiths, and the use of our workshop tools and equipment.

The silver or other materials are charged separately, based on what you make and the amount of material used.

Private Workshop Prices

Workshop Price Participants Duration
Private 1-on-1 Workshop 1,500,000 VND/person 1 person 2 hours
Private Couple / Group Workshop 950,000 VND/person 2–6 people 2 hours
Private Kids Workshop 950,000 VND/person 2–6 people 2 hours
Private Wedding Ring Workshop 950,000 VND/person 2 people 2 hours
Wax Carving & Sand Casting Workshop 1,500,000 VND/person 1–4 people 3–4 hours
Private Gemstone Jewelry Workshop 1,500,000 VND/person 1–4 people 2–3 hours

Some workshops have different participant limits or material costs. Please check the individual workshop pages for full details.

Your workshop fee includes:

  • A 2-hour hands-on jewelry-making session
  • Guidance from our experienced silversmiths
  • Use of our workshop tools and equipment
  • Learning the actual jewelry-making process
  • Your chosen design and finishing options within the workshop

The workshop fee does not include the silver or gemstone material.

At the end of your workshop, we calculate the material cost based on the weight of your finished silver piece.

The Workshop fee does not include the Silver material.
You will be charged additional fees based on the weight of your finished piece.

Silver material is charged by final weight.

We use high quality 940 silver. Price is about 550,000 VND per 3.75g.
Minimum fees:
  • Ring: 550,000 VND
  • Pendant: 650,000 VND
  • Earrings: 1,000,000 VND
  • Bracelet: 1,200,000 VND

*Silver prices may change. We will tell you in advance.

 

These are minimum material fees, not fixed prices. Larger or heavier pieces will cost more according to the final weight of the finished piece.

For gemstone workshops, the gemstone itself may also have an additional cost depending on the stone you choose.

Laser Engraving is available for an additional fee.

Each workshop session is designed for one finished piece of jewelry per person.

This gives you enough time to learn the process properly instead of rushing through several pieces.

Your piece can be a ring, pendant, bracelet, bangle, pair of earrings, or another suitable design.

With our Wax Carving & Sand Casting Workshop, you can take your ideas much further. People have made hairpins, bolo ties, belt buckles, sculptural pieces, and even full silver spoons.

If you have an unusual idea, ask us before booking. We love seeing what people come up with.

Our regular private workshop times are:

10:00am–12:00pm
1:00pm–3:00pm
4:00pm–6:00pm

We recommend booking at least 4 days in advance so we have enough time to prepare your session and materials.

If you have a tighter travel schedule, contact us anyway. We may be able to accommodate you depending on availability.

A workshop fee payment is required in advance to confirm your booking.

Your booking is not considered confirmed until the payment has been received.

Please contact us to process your booking.

General Jewelry Knowledge Questions:

Please visit our Materials page and our Jewelry Care Guide.

 

For a deep cleanse of Silver Jewelry, use gentle toothpaste, or mix baking soda and water together and wrap your jewelry in aluminum foil for 5-10mins.

For solid Gold: For a deep cleanse, soak your gold piece in a bowl of water with a bit of mild dish detergent. Let it soak, then give a light scrub and dry well with a clean cloth.

To clean Cubic zirconia, Swarovski crystals and Moissanite; lightly wipe them down with a clean cloth.

Please visit our Materials page and our Jewelry Care Guide.

 

To sum up, we suggest protecting the quality of your jewelry by refraining from exposing it to harsh chemicals like perfumes, lotions, and cleaning agents which can potentially cause damage to the finish. When not in use, it’s best to store your jewelry in a soft pouch, small plastic zip-bag, or jewelry box to avoid scratches and any other type of damage.

To find your best fit, we recommend referring to our Ring Size Measurement guide, which provides step-by-step instructions on how to measure your ring size accurately. It’s essential to measure your finger’s size correctly to ensure the perfect fit for your jewelry piece.

If you need any further assistance, do not hesitate to contact us. Our team of experts is always available to help you find your ring size and provide you with any other information you need.

At Ddreamer we take pride in creating high-quality jewelry that will stand the test of time. With proper love and care, your Ddreamer Jewelry will remain tarnish resistant and last you for many years to come.

Our silver jewelry is made from Silver 925 ingredient, which we mix ourselves from 92.5% pure silver and other metals (alloys) to add strength and durability. We also offer gold-plated and rose gold-plated options for some of our designs.

 

Learn more about why Jewelry Tarnishes .

Also, please visit our Materials page and our Jewelry Care Guide.

 

However, in short: To keep your jewelry looking its best, we recommend to avoid exposing your jewelry to harsh chemicals, such as perfumes, lotions, and cleaning agents, as these can damage the finish. When not wearing your jewelry, it’s best to keep it in a soft pouch, small plastic zip-bag or jewelry box to prevent scratches and other damage.

Got any more Questions? No problem.

Got a question about our products or services? We’re here to help! Our friendly and knowledgeable customer support team is available to assist you with any questions or concerns you may have. Don’t hesitate to reach out to us via phone, email, or live chat. We’re committed to providing you with the best possible experience, and we’re always happy to help!

Customer Service