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Frequently asked questions

About Ddreamer Jewelry:

1. How Do I Contact Customer Service?

We’re always here to help you with any questions or concerns you may have. You can easily contact our friendly customer service team through several convenient channels.

If you have a question or need assistance, you can reach us through our Facebook page. Simply send us a message and one of our representatives will get back to you as soon as possible.

Alternatively, you can also contact us by phone via Zalo at 0919916465. Our team is available to assist you during regular business hours, and we’re always happy to help with any inquiries you may have.

Finally, if you prefer to communicate via email, you can reach us at ddreameronline@gmail.com. Our team regularly monitors this email address and will respond to your inquiry as quickly as possible.

We value your satisfaction and strive to provide the highest level of customer service possible. Please don’t hesitate to reach out to us if you have any questions or concerns, and we’ll do our best to assist you in a timely and professional manner.

2. Do you work with solid Gold?

Yes! We have a stunning gold jewelry line and we also offer customization per request. Our skilled artisans can create beautiful pieces of jewelry in Gold 10K – 14K – 18K, depending on your preferences and budget.

If you have a specific design or idea in mind for your gold jewelry, we are happy to work with you to bring your vision to life. We offer a range of customization options to suit your needs, whether you want a simple and elegant piece or a more elaborate and intricate design.

Please note that the price for our custom gold jewelry will vary depending on the complexity of the design and the type of gold used. To discuss your request and receive a personalized quote, please don’t hesitate to contact us. Our team is always available to answer any questions you may have and to provide you with exceptional service and quality craftsmanship.

3. Does Ddreamer offer a repair service?

Yes, we offer a repair service for our products. Our jewelry repair service is available for any damages or issues that may arise with your purchased item, such as a broken clasp, missing stone, or general wear and tear.

Please note that fees will apply for any repairs. To request a repair, simply contact our customer service team through our Facebook page, Zalo (+84 (0) 919 916 465), or email with images of the jewelry you need repaired. Our team will evaluate the damage and provide you with a quote for the necessary repairs.

Once we have received your approval, we will proceed with the repair and keep you updated on the progress. We understand how important your jewelry is to you and we strive to provide the highest level of quality and care with every repair.

If you have any questions about our repair service or would like to schedule a repair, please don’t hesitate to contact us. We’re here to help and ensure that your jewelry is always looking its best.

4. Can I order a custom piece?

Absolutely! We offer custom design services to create a unique piece of jewelry that is tailored to your preferences and style. Simply send us your ideas and reference photos, and we’ll work with you to create a beautiful and personalized piece.

We also offer custom sizing for rings, necklaces, and bracelets, although it may depend on the design of the jewelry. Please contact us for assistance with sizing and we’ll do our best to accommodate your needs.

If you’re looking to add a special touch to your jewelry, we also offer engraving services. You can choose to engrave a personal message, name, or date on selected pieces of our jewelry. Please contact us for more information and assistance with your engraving request.

Please note that custom design, sizing, and engraving services may have additional fees and longer processing times. We’ll provide you with a quote and estimated timeline once we’ve received your request.

At Ddreamer, we’re committed to providing you with exceptional service and quality craftsmanship for all of your custom jewelry needs. Contact us today to discuss your ideas and let’s create something truly special together!

5. Do you Do Engagement and Wedding Rings?

Absolutely! We also specialize in crafting exquisite engagement and wedding rings that symbolize the beauty and commitment of your relationship. Our skilled artisans use only the highest quality materials, including precious metals, diamonds, and gemstones, to create timeless and unique pieces that will be cherished for a lifetime.

Whether you’re looking for a classic solitaire diamond ring, a modern band with intricate details, or a custom-designed piece that reflects your personal style, we can bring your vision to life. We understand the importance of finding the perfect ring to represent your love story, and we are committed to providing you with the highest level of craftsmanship and customer service.

If you have any specific ideas or preferences in mind, please do not hesitate to reach out to us. We would love to work with you to create the engagement or wedding ring of your dreams!

6. Do you do Anniversary rings?

Yes, we do create stunning anniversary rings that celebrate the love and commitment between partners. Our anniversary rings are crafted with the same dedication and attention to detail as our engagement and wedding rings, using only the finest materials and expert craftsmanship.

Whether you’re celebrating your first anniversary or your fiftieth, we can create a special piece that represents your love and the milestones you’ve shared together. From classic diamond eternity bands to more unique designs featuring colorful gemstones or intricate details, we offer a range of styles to suit your preferences and budget.

If you have any specific ideas or inspiration in mind for your anniversary ring, please don’t hesitate to reach out to us. Our team of experts can work with you to create a custom design that is truly one-of-a-kind and meaningful to you. We are committed to providing you with exceptional service and quality, and creating an anniversary ring that you will treasure for years to come.

7. Do you do Rose Gold/Yellow Gold/White Gold Plating for Silver Jewelry?

Yes, we do offer plating services for our silver jewelry. We understand that many of our customers prefer the look of gold, whether it be rose, yellow, or white gold, and we are happy to provide this option for you.

Our plating service is available as a custom order, allowing you to choose the specific type of gold plating you prefer. Whether you want to add a touch of warmth with rose gold, a classic look with yellow gold, or a sleek and modern aesthetic with white gold, we can accommodate your preferences.

Please note that our plating service typically takes between 5-7 working days to complete, as we take great care to ensure that each piece is finished to the highest standards of quality and craftsmanship. If you are interested in adding gold plating to your silver jewelry, please contact us for more information and to place your custom order.

About Ddreamer Studio Workshops:

1. How many types of workshops do you have?

We currently offer three types of jewelry workshops at Ddreamer: These include our Make a Basic Ring workshop, Private Workshops, and Couples Workshops.

Our Make a Basic Ring workshop is a fun and interactive experience where you can create your own custom ring from scratch, with the guidance of our experienced instructors.

Our Private Workshops are perfect for groups or individuals who are looking for a more personalized experience. Whether you’re looking to create a specific piece of jewelry or just want to learn more about the art of jewelry making, our instructors will work with you to create a unique and memorable workshop experience.

Our Couples Workshops are a great way to bond with your significant other while learning a new skill. You’ll work together to create a set of custom rings or other jewelry, with the help of our expert instructors.

We’re also excited to announce that we’ll soon be expanding our workshop offerings to include workshops for making silver earrings and pendants, making silver bangles, and making gemstone jewelry.

Keep an eye on our website and social media channels for more information about these new workshops, and how you can sign up to join in on the fun.

At Ddreamer, we’re passionate about sharing our love for jewelry making and helping others create their own unique pieces. Whether you’re a beginner or an experienced jewelry maker, we have a workshop that’s perfect for you. Contact us today to learn more about our workshop offerings and to book your spot.

2. What materials are used in the workshops?

At Ddreamer, we take great care in selecting high-quality materials for our jewelry workshops. All of our silver jewelry is made from our Silver 925 ingredient, which is a mix of 92.5% pure silver and other metals (alloys) to add strength and durability to your jewelry. We mix this ingredient ourselves to ensure the highest quality and consistency in our jewelry pieces.

We understand that jewelry is often worn on a daily basis, and we want our pieces to withstand the test of time. That’s why we only use materials that are strong, durable, and resistant to wear and tear. Our Silver 925 ingredient is a great choice for jewelry making, as it’s a high-quality material that’s both beautiful and practical.

In addition to our Silver 925 ingredient, we also use a variety of other materials in our workshops, depending on the specific project and design. This may include gemstones, beads, leather, and other metals. Our instructors will provide you with all of the materials you need to complete your project, and will guide you through the process from start to finish.

3. Can I do my own design in your workshop?

Certainly! We offer the opportunity for you to bring your own design to our workshops, but it depends on your experience level and the complexity of the design.

Only if you are already familiar with jewelry making and have some experience, our skilled silversmiths will assess your skills and discuss with you what can and cannot be achieved with the current level of expertise. They will provide recommendations based on your abilities, and if necessary, they might suggest utilizing 3D modeling and printing technology to bring your design to life.

For such cases, it is best to opt for our private workshops where you can receive personalized guidance. Please contact us for more information on private workshops and the process for bringing your own design.

However, if you are new to jewelry making or have limited experience, we recommend starting with our basic ring workshop.

In this workshop, you’ll have a range of designs to choose from, and our skilled silversmiths will guide you through the process step by step.

They will teach you all the necessary techniques and provide you with the knowledge and skills to create your first piece. It’s a great opportunity to learn the fundamentals of jewelry making and gain confidence in your abilities.

4. Why Should I come to your Workshop?

Our workshop offers a unique experience where you can create your own personalized jewelry piece with the guidance of skilled silversmiths. Our workshops are suitable for beginners and those with some experience in jewelry making. You can choose from a variety of workshops such as making a basic ring, private workshops, and couples workshops.

At our workshop, you will be working with our high-quality Silver 925 ingredient to create your own design or choose from our wide range of designs. You will learn the techniques of jewelry making and be able to take home your finished piece at the end of the workshop.

Our workshop is also a great opportunity to spend quality time with loved ones, such as friends, family, or your significant other, as you create a piece of jewelry together. Additionally, we offer a friendly and welcoming environment where you can relax and enjoy the creative process.

Overall, our workshop provides a unique and fun experience to create your own personalized jewelry piece, learn new skills, and spend time with loved ones.

5. How much are your Workshops?

Please note that for all workshops, the fee per person is listed, and the material fee will be calculated based on the weight of the final silver product. The engraving fee starts from 30,000 VND.

Workshop Type Duration Fee per Person Date & Time Selection Maximum Capacity per Session
Simple Ring Making Workshop 2 Hours 550,000 VND No 6 persons
Private Jewelry Making Workshop 2 Hours 850,000 VND Yes 5 persons
Private Couple Jewelry Making Workshop 2 Hours 850,000 VND Yes 2 persons

6. Do you Accept Walk-ins?

No, we do not accept walk-ins as all places in our workshops must be booked in advance. We want to ensure that every participant has a great experience, so we limit the number of people in each workshop.

To secure your spot, please book in advance through our website or contact our customer service team. Thank you for your understanding!

7. Is it dangerous to attend a class?

No, it is not dangerous to attend our workshops. We prioritize the safety of our customers and provide all necessary tools and equipment needed for the workshop.

Our skilled silversmiths will also guide you throughout the process and ensure that you are following the proper techniques and safety procedures. Additionally, we provide safety gloves and masks for added protection if needed. We strive to create a safe and enjoyable environment for all of our customers.

8. Do you have Advanced classes?

At the moment, we do not have advanced classes available.

However, we do offer private workshops where we can tailor your learning experience to your current skillset and specific interests in jewelry design. This ensures that you get the most out of your workshop experience and can advance at your own pace.

Please contact us for more information on our private workshop packs.

10. How long in Advance Should I book my spot?

We recommend booking your spot at least a week in advance to ensure availability, especially during peak seasons.

However, if there are available seats in an earlier upcoming session, we will suggest it to you.

Please keep in mind that our workshops have limited seats, so it’s best to book your spot as soon as possible to avoid disappointment.

9. Can I engrave something in my piece at the end of the workshop?

Yes! We have an engraving laser service available for selected jewelry pieces.

You can choose to engrave a meaningful message, name or date on your piece.

However, please note that we require the design to be sent in advance for special requests so we can suggest and assist you accordingly.

Moreover, keep in mind that requests based on photography will be charged as they will need to be hand drawn by our team in advance. If you have any questions or need further assistance, please do not hesitate to contact us.

11. Do you have Private Workshops?

Yes! Our Private Workshops are perfect for groups or individuals who are looking for a more personalized experience.

Whether you’re looking to create a specific piece of jewelry or just want to learn more about the art of jewelry making, our instructors will work with you to create a unique and memorable workshop experience.

12. Do you have Couples Workshops?

Yes! Our Couples Workshops are a great way to bond with your significant other while learning a new skill. You’ll work together to create a set of custom rings or other jewelry, with the help of our expert Silversmiths.

General Jewelry Knowledge Questions:

1. How do I clean my Jewelry?

Please visit our Materials page and our Jewelry Care Guide.

 

For a deep cleanse of Silver Jewelry, use gentle toothpaste, or mix baking soda and water together and wrap your jewelry in aluminum foil for 5-10mins.

For solid Gold: For a deep cleanse, soak your gold piece in a bowl of water with a bit of mild dish detergent. Let it soak, then give a light scrub and dry well with a clean cloth.

To clean Cubic zirconia, Swarovski crystals and Moissanite; lightly wipe them down with a clean cloth.

2. How do I take care of my Jewelry?

Please visit our Materials page and our Jewelry Care Guide.

 

To sum up, we suggest protecting the quality of your jewelry by refraining from exposing it to harsh chemicals like perfumes, lotions, and cleaning agents which can potentially cause damage to the finish. When not in use, it’s best to store your jewelry in a soft pouch, small plastic zip-bag, or jewelry box to avoid scratches and any other type of damage.

3. How do I measure my Ring Size?

To find your best fit, we recommend referring to our Ring Size Measurement guide, which provides step-by-step instructions on how to measure your ring size accurately. It’s essential to measure your finger’s size correctly to ensure the perfect fit for your jewelry piece.

If you need any further assistance, do not hesitate to contact us. Our team of experts is always available to help you find your ring size and provide you with any other information you need.

4. Will My Jewelry Tarnish?

At Ddreamer we take pride in creating high-quality jewelry that will stand the test of time. With proper love and care, your Ddreamer Jewelry will remain tarnish resistant and last you for many years to come.

Our silver jewelry is made from Silver 925 ingredient, which we mix ourselves from 92.5% pure silver and other metals (alloys) to add strength and durability. We also offer gold-plated and rose gold-plated options for some of our designs.

 

To learn more, please visit our Materials page and our Jewelry Care Guide.

 

However, in short: To keep your jewelry looking its best, we recommend to avoid exposing your jewelry to harsh chemicals, such as perfumes, lotions, and cleaning agents, as these can damage the finish. When not wearing your jewelry, it’s best to keep it in a soft pouch, small plastic zip-bag or jewelry box to prevent scratches and other damage.

Got any more Questions? No problem.

Got a question about our products or services? We’re here to help! Our friendly and knowledgeable customer support team is available to assist you with any questions or concerns you may have. Don’t hesitate to reach out to us via phone, email, or live chat. We’re committed to providing you with the best possible experience, and we’re always happy to help!

Customer Service